FAQ

The basics.

Do I have to draw cards for my reading?

Nope - Moonstone will tap in and draw the cards for you if you ask. Just click the button. If you have a physical deck and prefer to draw your own cards you can! Just tell Moonstone what cards you drew after you ask your question, and Moonstone will help you gain clarity on what the cards mean in relation to your situation.

How can Moonstone help me learn tarot?

Users may become seasoned at understanding cards by using Moonstone given Moonstone helps people understand how cards in combination can be interpreted in relation to a question which is different to a simple guidebook.

Can tarot cards predict the future?

Just a little reminder that tarot isn't about predicting the future with crystal clear accuracy. And honestly, do we even want to know everything that's going to happen? The real magic of tarot is its ability to help us focus on the present moment, so we can better understand and adjust our perceptions of the past and manifest the future we desire.

What can't a reading be used for?

Just remember, our readings are for self-reflection and entertainment purposes only. We're not here to predict the future - that's up to you! All you need is your birth details and an open mind. So let's connect and see what the universe has in store for you.

Is tarot reading accurate?

While tarot readings can provide guidance, they are not a substitute for professional advice or medical treatment. Our readers are skilled professionals, but the accuracy of the reading ultimately depends on the energy and interpretation of the reader and the person receiving the reading.

Does Moonstone replace live tarot or psychic readings?

Moonstone was actually designed to supplement people's support system in their healing and empower our users. It's not always possible to get a reading right away whether it's because of time or costs. Our founder works with really amazing healers but still loves pulling cards for herself in her own practice and self-care routines. Moonstone helps users process their thoughts and emotions on a daily basis, and practice their own intuition.

How do I cancel my Moonstone subscription?

You can cancel from the app or manage your subscription from Apple subscriptions.

Is it possible to pull a bad or the wrong card?

There's no such thing as a wrong or bad tarot card. Each card is here to guide you and help you reflect on your situation. It's true, some cards can bring up tougher emotions and experiences than others, but that's how reality works. Each card has its own polarities, lessons and reflections, and that's what makes them so powerful. Even the "tough" cards have something important to teach us. So whether you're feeling anxious about a reading or excited to dive in, Moonstone will help you come out the other side with new insights and a fresh perspective.

How do I cancel delete my account?

Instructions:
1. Head to the profile page.
2. Scroll to the bottom and press on "Delete account."
3. Confirm that you wish to delete your account.

Before you do, please note: 
- Deleting your account does not cancel your subscription so make sure you do that from Apple subscriptions. We would recommend you align deleting your account with the last day of your most recently paid subscription period so you can get the most out of your experience.
- When you delete your account, you will lose access to your account immediately and be logged out.
- We will then delete all of your data within 60 days.

How do I cancel my Moonstone subscription?

We'd be sad to see you go but don't make it difficult for you if you want to! You can cancel from the app or manage your subscription from Apple subscriptions or Google subscription.

Disclaimers

1. Our tarot reading app is for entertainment purposes only.
2. Our talented readers provide guidance and insight, but their readings do not constitute medical, legal, or financial advice.
3. The accuracy of the reading is not guaranteed, as it depends on the interpretation and energy of the person receiving the reading.
4. Our app is not responsible for any decisions made based on the reading, as it is ultimately up to the individual to make their own choices and take responsibility for their actions.
5. We promote ethical and positive uses of tarot, and do not encourage or condone the use of tarot for harmful or negative purposes.
Remember, the universe rewards good intentions!

So let's connect and see what the tarot has in store for you! Our readings are fun, insightful, and just what you need to get the spiritual guidance you've been looking for.

Contact

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We'll do our best to get back to you as soon as possible.

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